Summary of Concerns
Most people who are in conflict are at the lowest levels of tribal leadership. They feel that life sucks, their lives suck, or they are great. When people are less in conflict, they feel everyone is great or life is great. People in litigation can only hear things at their own level. To resolve litigious conflict, attorneys, mediators, and other dispute resolution methods must meet people where they are, and help them move up to the next level.
When people are in conflict, they are in uncertainty. To come out of chaos, a party should seek an attorney or dispute resolution methods that are able to summarize the concerns of the opposing party so that the other party feels that he is being heard. In negotiations, each party should start from the beginning rather than respond to what another party says. More information can be learned when people start at the top. If people claim they are also representing others not in the room, be aware that when people are not there to represent their own interests, it cannot really be that they actually think the same.
In summarizing concerns, conversations move from opposition to interest-based discussion. What people first say often are what is most important or most feared (what they are scared to lose). Searching for common concerns rather than differences prevents anger, which makes people less able to listen. This is like a parent scolding a child. The parent who does not yell, but whispers and speaks calmly gets the child to listen. Agreements are made out of what people can agree to, not what they don't want.
Often in dispute, people do not know what to do. They need space to think.
If you have any questions on resolving financial difficulties, please contact our office at 1-800-303-2964. Rinne Legal is located at 1990 North California Blvd., Walnut Creek, California 94596, with additional offices in Fairfield, Oakland, and Sacramento. Rinne Legal offers free initial consultations.
